How it works
How a businessuses ArQonnect
From connecting channels to managing the customer relationship — seven steps.
- 01
Connect channels
Connect WhatsApp Business, Instagram, Facebook Messenger and the website chat widget.
- 02
Add business information
Enter services, operating hours, pricing rules, tone and topics the AI should not answer.
- 03
Upload knowledge
Upload approved FAQs and PDF/DOCX documents. Updated content reaches the AI within minutes.
- 04
Receive customer messages
Messages from all four channels appear in the unified operator inbox.
- 05
Let AI assist
The AI detects language, uses relevant business information and prepares a grounded reply.
- 06
Hand over when needed
Low-confidence, sensitive or human-requested conversations route to staff and AI replies stop.
- 07
Manage the relationship
Contacts, conversations, leads, deals and appointments are recorded in the CRM.
Seven steps from channels to CRMSee services →